Starbucks - Waterville

My daughter used order ahead and I pulled up with no cars in line and was scolded by Marissa for only waiting 3 minutes to pick up my single cup of iced coffee. She uses order ahead every day and have never been scolded. Once she had forgot lten to finalize the order and they politely asked us to circle around.

Ordered my coffee and a cookie for my husband?the cookie came after a 10 min wait? so- I received a partial order? I continued to patiently wait? waited 30 min.. after asking serval employees to check on my order to see what happened to the order? I was told they were backed up? no one checked but they somehow knew it was another 20 mins for before the coffee could be made? i asked for a refund at this point.. as waiting in the coffee shop for 50 minutes was not acceptable to me. The woman told me I could then go wait in line for the refund- instead investigating what happened to my order or making the coffee for me.. I left without the coffee or the refund. I have never seen such poor service for the customers waiting in the lobby so ordered their coffees at the register. What happened to taking care of the customers in the lobby? I would not recommend this Starbucks unless you have a day to waste waiting for your coffee. I watched 3 rounds of customers come and go while there were about 40 mobile orders ready and still a lobby full of customers who were patiently waiting for their coffees.

Stopped in this morning (july 9th 7am team) and the baristas were amazing! They had a lot of patience for my mom who couldn?t seem to find a drink she cared for. They took the time to help make recommendations and not make her feel bad for not having had starbucks before. They were incredibly friendly and all around great team!!

I go in and I have to say thank you to all the employees for reading my phone im the one who comes in who's mute not Deaf mute. who has the order on my phone. You guys are amazing and like the new look. It looks much bigger the old style however nice was there when I wee little.

It seems like there is rarely a time that this store isn 't having some issue...closing early due to staffing, lobby closed due to tech issues, with the drive-thru line almost out to the road, one espresso machine, etc. Today, I finally made it through the drive-thru and ordered a coffee frappuccino with almond milk. I made the mistake of not tasting it immediately and was probably 15 minutes down the road before I tasted it and realized it was not what I had ordered. It was a cloyingly-sweet, cinnamony cold milky drink with no discernable coffee. I did not have the time to turn around and go back, so I tried to call. The number seemed to be out of service or something, because after trying a dozen or so times, I couldn 't get through. If you 're on 95, just keep heading to Augusta and get your coffee there, or at the very least, taste your coffee before you leave the window. I think I 'm done with this place.