Hy-vee Wine Spirits - West Des Moines

Place is always clean and we'll stocked and easy to find

Needed to mail a package at the service counter. A more appropriate name is DIS service counter. One person taking care of several customers in line and one develops a problem. That only person has to stop everything and make the rest of us stand around waiting for them to solve the first customers problem. Okay, they have an issue that's in need of attention. The store is busy so where are the others that could provide customer service. There are none because HyVee apparently doesn't care to provide good customer service. This has been a constant problem at this store and no one cares. With such high grocery prices seems like more employees could provide service counter service.

Very nice checkers but felt sorry for them feeling the cold winds coming into the store.

I love this Hy-Vee. It has anything I want and everybody is helpful. They have the best produce in town. Thank you very much Hy-Vee

While I understand the importance of preventing crime, considering how rarely I visit this old establishment, I think the level of security felt excessive, especially since both interruptions were related to register issues. In my opinion, Hy-Vee should face scrutiny for the high prices they charge for their subpar baked goods. The cookies are so hard that they could be used as tools for prisoners trying to escape! I wouldn't recommend sending Hy-Vee baked items to prisons; they might give inmates ideas! I hope we get a better competitor, like Harris Teeter or Publix, to rival these guys. It seems like a lot of the eateries that used to be Hy-Vee Market Grills have transitioned to Whalburgers because Hy-Vee can't seem to cook decent food. This has been a significant disappointment, especially since I've found Whalburgers in other states to be far superior to those run by Hy-Vee. It's time they consider bringing in a CEO from another food chain!