Charcoal Chicken - West Haven

Came to this place with my family for lunch and left very upset and disappointed. I had the same exact problem as the person who checked before. We were not told that 18% Gratity was included in the bill and was hit with $36.00 dollars over our regular bill. If the service was great, I wouldn't make it out, but the service wasn't worth it. I always tilt, but the tip varies depending on the quality of the service. The lady was in a hurry. She was the only one who was responsible for the tables and the pick-up, and even if there weren't many people, remember that she was overwhelmed. The rice with shrimp was a good amount, but it was dry and without taste. The chicken quarter was tiny to the point that we had to order another for a small child. Prices are very high for the type of restaurant and the quality of food. I just want to support small businesses, especially Latinos, because I think we should get back together, but we know better than to offer this kind of bad service and impose a bliss without letting us know before. I will not be a returning customer.

This is my to-go to restaurant. Their chicharon is always tasty. The owner is friendly, the servers are great and inviting. The price is definitely affordable.

Their food is great. When it came time to pay they charged 18% for the tip and they did not tell us it would be added in the bill. The bill was WAY more then what we calculated. I used to love coming here and never had a bad expirience till now. Nevee again will I dine in.

I would have given it zero stars if it let me. We sat there for almost two hours before our food came out. Then on top of that the food came out wrong. The whole time we sat there waiting not once were we asked if we needed another drink. Horrible!!! And way overpriced!!!

I am very disappointed with the food from this establishment. I picked up to go order on 1/28/22. I was so excited because I was really craving chicken and rice and beans. I spent $70 and almost everything was disgusting !!! First let?s start with the chicken: dry and tasted like it been sitting there all day. The rice was def days old and beans were super salty. I was so disappointed because I already felt like I overpaid for all my food. The tostones were soggy even when I asked for extra crispy. The only reason they get one star because the beef empanada was the only fresh and good thing I ate. I wasted $70!! Overpriced and food was not fresh at all !! WILL NEVER GO THERE AGAIN !