Tropical Smoothie Cafe - West Islip

It’s quite a large establishment. We visited a month ago and encountered some issues. Unfortunately, I have not been able to get a refund. Those in charge have been unresponsive, and despite numerous attempts, I still haven't received my money back. Overall, my experience has been disappointing.

The staff at this restaurant are consistently friendly and welcoming. The smoothies are fantastic, and the food is also quite good. I find some of the other reviews to be a bit harsh. If there's ever an issue with an order, I'm sure that if you bring it up with one of the employees, they'll be more than willing to assist you. Remember, the staff are not robots programmed to be perfect; they are real people doing their best. Let’s show some understanding and empathy towards them. After all, no one wants to create trouble for anyone else.

We waited for 20 minutes and our order was not taken.

I got a peanut butter paradies with whey protein and an awesome chocolate, the peanut butter paradise is half melted because it was on the counter in the kitchen and they forget to give it to me, the awesome chocolate was also from the time it came to me, also the peanut butter paradies tasted evil with the other.

Nice staff, very very good food and smoothies but I can’t seem to go 2-3 orders without a mistake with our order being made. We received someone else’s order for the second time this month the other day.