Kfc - West Springfield

Worst place to get food from. Everyone walks around mumbling, staring at you like you?re not supposed to be there, walking around looking at customers at the counter then walking away. They make you wait 10 minutes for something as simple as a drink.When you place your order they stare at you like you speak another language. If you order from the app you?ll be waiting therean 45 minutes before your drinks are even handed to you. When they are handed to you they?re incorrect. When you finally getyour food it?s made wrong. Fire the whole crew.

I have been to this KFC about 3 times in the past 3 months. Every time I go, you can't order certain things. I like dark meat(thighs and drumsticks), but you can't order that. It's not like they don't have it, because they will allow me to have amixture of white and dark meat. If it was near closing when I did this, I could understand. Normally, it's between 5-7pm. Anyother KFC I've been to, never has this problem. Other places tell you when they don't have certain pieces and let you know itwill be a wait for that. Not this KFC. Horrible service!!!

Many people enjoy this restaurant, and I like it too, but I can't eat there because the food is too salty for me. I've tried it, but I can't handle all that salt; it makes me feel unwell. I wish they would use less salt in their dishes.

The service was very poor, and the place was dirty. Where is the West Springfield Health Department?

I placed a sizable order through DoorDash, and after waiting for over an hour, my order was canceled. I cannot recommend this location to anyone. If a restaurant is unable to fulfill an order, they should notify the customer immediately instead of making them wait for an extended period.