Cold Stone Creamery - Weston

Placed an order a week before detailing exactly what I wanted and even called multiple times to confirm throughout the week and had multiple employees confirm the cake with me. I drove in from out of town to pick it up in time for a party and called an hour before just to make sure it was good to go and the cake did not look like what it was supposed to. They didn’t even partially refund me. They gave me the wrong cake and forced me to pay full price for a cake they messed up. So be careful when placing an order even if you confirm multiple times because they’ll do what they can and then make you pay for it rather than calling and letting you know or partially refunding. They did an absolute elementary job. Only purchase a cake if you want a boring solid color with words on it and just hope at least the words are spelled correctly because the manager will somehow blame you. This is the first review I have ever written, their work is more cerebral than physical.

I love cold stones and their ice cream is delicious. This specific location will not be the one I return to though. I called to order a birthday cake remix for pickup after a long hot day at work. The lady told me no phone orders. I asked again and said I was 5 minutes away and on the way. She told me to come inside and order or to order online . Coldstones is known for being busy so I figured this is why. So I ordered online. I arrive to see not a soul there besides the girl I talked to on the phone. I asked for my order and she didn 't even start it. So you don 't take phone orders during the global pandemic, and don 't even have the online order ready with no other customer in the store? Not the best move.

Staff incredibly under trained and unprofessional. Placed a online order which was accepted and charged by cold stone. Upon arriving I noticed the door was locked with a hand written sign that said closing at 8. Both the store and online states the store closes at 10. The two employees inside said they were not going to make my order and they could not refund me my money. My only option was to come the next day. Yet they had no problem accepting the order and charging my credit card. The sales boy or clerk felt it was appropriate to laugh as he walked away. The shift leader said they would call the manager to see if they could do anything. Instead she lied and called the cops. With all the riots going on they felt it was worth using valuable resources on a customer who was not leaving because they had been taken advantage of. I will make sure that anyone that I know does not give this store any business. With all the ice cream shops in Weston they will not be missed. If I do not receive a full refund I will be reporting this location to the better business bureau. Coldstone in Weston feels it's ok to steal from their customers.

Best Ice cream hands Down. Fresh Made to Order. Choose your items and they make it to order. Fresh homemade ice cream and fresh toppings. Love the birthday cake ice cream and apple pie, pecans and gram cracker toppings. Taste just like apple pie!

Ice cream is my favorite dessert and no secret that Cold Stone is my favorite in Florida! So, after an old fashioned milk run of a Saturday evening, all I wanted was a cup of the Founder's Favorite. This creamery is conveniently located on the border of Weston and Southwest Ranches, in a strip mall on Weston Road and Griffin. There are several restaurants, a couple of banks, a Publix, and a few shops surrounding it. They serve up a good share of ice cream, shakes, ice cream cakes and cupcakes, and other treats. It was quite busy and the three associates there were friendly and quick to serve, but it was hard to stand in line from the smell of bleach they utilized at some point to mop the floors. I've been called a bloodhound, but other customers reacted upon entering as well. Additionally, the one table and chairs outside was not only dirty, but soaked from the misaligned sprinklers--and yes--shooting onto the sidewalk throughout the perimeter. What a shame--it would have made for a fantastic experience. Hope to be back and be able to update my review with a higher rating, but as far as mami's coffee ice cream and my FF, they were very satisfying!