Wingstop - Wheeling

I ordered delivery. The food was taking about an hour so I called to cancel. They said they can?t cancel the order. But the food was already ready. So I wanted to pick it up. But they wouldn?t take the delivery fee off or the tip. I waited another 40 minutes for my food?that had been sitting there for an hour waiting for it to be delivered. The customer service was rude and food was terrible. I spent over 50 dollars for trash.

Is this place run by teenagers? cooks look like they 're in high school and the cashier....she rung me up and immediately walked straight to her cell phone thats on a charger and started texting. She wasn 't even hiding. Is the manager a teenager? Hire more adults. The food was undercooked and made us sick. Terrible place.

I placed an online order around 9 PM, choosing the triple meal deal that was supposed to include 6 classic wings, 6 boneless wings, 2 tenders, and a large fry. Unfortunately, my order was incorrect. When I called to report the issue, no one picked up. I tried calling four times and waited on hold for about 10 minutes each time, but still no one answered. Now, I'm stuck with the wrong food and without any way to resolve it since it seems no one in the restaurant knows how to answer the phone. All I heard was a repetitive marketing message, and it was frustrating to see that the restaurant was empty with just two people working there. It's hard to believe they couldn't take a single one of my four calls. Because of this terrible customer service, I won’t be returning. If I could give zero stars, I would.

Although the Wheeling location is the closest to my home, I prefer to drive an extra 10 minutes to Mundelein for my wings. Unfortunately, the Wheeling location has consistently messed up my order every single time. Tonight, I decided to order from Wheeling because I didn't want to make the longer drive, and guess what? They messed up my order again. I'm done with them. I would have rated this one star, but I have never had any issues with the taste or quality of their food.

This newly renovated Wingstop location features Coca-Cola Freestyle. While the service can be quite slow, even for online orders, it's worth noting that the food is consistently good. They often seem to be understaffed, which contributes to the delays. However, some of the deals available on their website are truly unbeatable!