Subway - White Hall

Ordered online. Showed up to pick up the sandwiches and they weren't ready. Waited for a few minutes. The nice lady kept taking walk in orders. After a few more minutes I asked for a refund. She apologized and gave my money back. I realize she was by herself in the store. But my thoughts are orders should be filled as they come in. An online order shouldn't be held up while walk in orders keep coming. May never be able get an online order if that's the case. I'm not upset, just hoping they get some more help because that young lady was working her tail off.

I work here also very clean and great customer service

The guy that took my daughter 's order was VERY professional and polite. He asked my daughter, who has a disability, her order in detail what she wanted on her Sub, how she wanted it, and helped her figure everything out. When she seen the hot fresh cookies she said Mommy fresh cookie for you? He had cookies in the the display case but he went to the back and got 2 fresh warm cookies for us. This gentleman was the best Subway employee I have ever dealt with in any town or State. After we left my daughter told me he was the manager and he has ALWAYS helped her figure out what she wants and makes her Sub 's just the way she likes them. If you ask me, he needs a raise based just on his professionalism, not to mention how he treated, talked, and helped my daughter. I will only go to Subway if he is working from now on. He 's the best employee they have all around.

Bread was old. She didn't cut it so I had to eat half before I drove home.

My lady was Mollie Smith. she is amazing. she can sure fill up my sandwich haha