Hwy 55 Burgers Shakes Fries - Wilson

Tonight was dance night for the oldest so afterwards we decided to head to Highway 55 on airport since there was a nice review posted the other day on this location. Our service was extremely fast and efficient tonight and our food came out piping hot and delicious. One of the things that impressed us the most is how the staff was welcoming everyone that came in the door and holding the door for folks getting takeout. Even though we didn?t order anything for the 1 year old our waitress brought her a car to play with while we waited. Thanks Katie and Hwy 55!!

As soon as I walked through the door I and my family were immediately welcomed my service was exceptional, our drinks stayed full and we felt like we were waited on hand and foot out of all of the hwy 55 diners I have been to this is by far the best and to the cooks who prepared my food very excellent job. I couldn't think of a better meal to end 2021

Eating is good, but the service is abysmal never refilling, other customers came after us, but still their food and check before us

I went for lunch and had a terrible experience. My first burger was missing bacon, which is fine because that can be added. However, the pepper jack cheese was hard and not melted at all. I sent it back and overheard the cook mention something about melted cheese causing issues with the grill. They sent the burger back out, but it still tasted like water and was undercooked. I didn’t want to deal with getting it fixed again, so I just paid for it and left feeling unsatisfied, having only taken a few bites. On a positive note, my server was very apologetic and sweet; I didn’t catch her name, but she was a slim blonde girl. I later went to another location a few miles away in Wilson, and they got everything right!

After I received my meal, I noticed something concerning: the chef who prepared my food had to go back to the kitchen for something. While I was waiting, I observed another cook preparing food without wearing gloves. He took off his hat, scratched his face, and then continued preparing food without washing his hands. To make matters worse, I saw one of the chefs ask the waitresses if they would check on me, but there were three waitstaff present, so I couldn't understand why the service was so lacking. I've visited this restaurant many times before and have never encountered such poor customer service. In past visits, even with just one waitress and a cook, the service was significantly better. I'm truly disappointed!