Costa Coffee - Windsor and Maidenhead

Stopped at this Costa café after a long walk from Maidenhead and wish we hadn’t. The gentleman serving was impatient at explaining something to an elderly couple. When was our turn my husband asked if they had cakes (normally he would have a carrot cake with his coffee at another Costa café the guy rudely replied” this what we have, no other cakes” it was the manner he answered and like I said he was impatient and rude the couple before us. The lady maki g the coffees were lovely and very polite maybe the guy should have some lessons with her. Needless, to say we won’t be back to this Costa coffee anymore.

I recently visited Costa in Cookham for the first time and I was very impressed. The staff welcomed me warmly and engaged in a pleasant conversation at the counter. This was by far the friendliest Costa I have ever been to. I will definitely be returning in the future.

Based on the app, website and Google opening times we arrived at 6 45 am to have a coffee to be told to come back later. The response from the guys inside made us feel stupid as if how do you not know. Update your website and app before just assuming.

16:30 PM. Me and my girlfriend entered the Maidenhead High Street shop and were having a look on the menu boards, trying to decide what to get. A young lady (Vanessa) comes down the counter and with a disgusted look on her face asked us “So what’s it going to be?” , only 30 seconds after we walked in. I then asked her whether we can have a bit of time to look at the cold drinks and decide and she walked off right after, having to wait for another minute for someone else to come at the counter and attempt to serve. Extremely disappointing experience and seems like you need to know in advance what’s available in order to be served, and being rushed simply put us off and walked away. Terrible management for allowing such customer service to be in place

I go into Costa regularly. Wherever I happen to be. Today for the first time I visited the Costa in Cookham. What a great couple of guys work here. Abraham Joaao. Shame all Costa staff aren't so cheerful customer friendly