Panera Bread - Winston Salem

I've been working here for 4 months and I've seen every day villains. Roaches crawl in and around the pastries. I and my manager saw a robbery crawling on some cookies and then crawl into cinnamon rolls. I asked her if I could throw away all the affected pastries and she said I couldn't because the display must look full, but that she wouldn't sell it, except not even 5 minutes later I saw her sell to a family with a smile on her face. There are also baby rolls in the sink. I don't know how bad the kitchen is because I didn't work on it, even though I once found a rash in my bread. Here in this picture I let you see a Rach right next to the sanitation evaluation. It doesn't seem very sanitary to me!

Ordering online and picking up in the store is very convenient and reduces wait times. Only issue I find is when ordering a drink, I often have to find an employee to give me the drink cup. Not a huge deal, but employees are already working hard. Why not put a stack of cups near the to-go pick ups?

So I ordered breakfast through the Panera app for delivery. When the driver got here (they deliver through Door Dash , he did not have the 2 smoothies that went with my order. When questioned, the driver stated they did not hand him any drinks, only the bag. I know this is not right, because I usually pick up my own orders in the morning, and they have the to go orders setting by the door and you just grab and go. So I called the Panera store. Hannah (sorry if I am spelling it wrong! answered the phone, super friendly and very understanding. After I explained what happened, she said she was actually the catering coordinator and was heading over to main campus (which is a couple miles from where I am located and she would bring me my smoothies. She was supper kind from the very start of the phone call, all the way through when she delivered my drinks. Very helpful, and pleasant! She did not have to bring me my order, she could have very well made any other decision (cancel my order, make me wait for another door dasher, etc. but she did not, she went ABOVE and BEYOND her job duties, and her customer service skills are impeccable. THANK YOU HANNAH!!!!! <3

I came to do some studying and wanted to get a coffee (it?s very cold) and something sweet. I am SO glad that i looked in the window before ordering any desserts because there was a roach crawling through the desserts. this is so unfortunate.

I had the steak and arugula sandwich for lunch today. It was wonderful! What a great healthy sandwich. I would love to know what they do to their onions. They were sweet like they had been marinated in dressing or something. Yummy! Very fresh too! It was my first time eating at this location. I haven't eaten at Panera in a couple of years.