Baskin-robbins - Winter Haven

Cmon, Al. Stop hiring the worst late night people. The girls are absolutely terrible and so rude. That’s the last straw honestly, the years my family have supported your locations is over. The treatment we received tonight has made my stomach turn.

I don’t recommend.This is the worst experience I’ve honestly ever had, Me and my brother went to just go get a late night snack, and I was met by the rudest worker ever. She had a black bonnet on. She completely lost her temper, and had the worst attitude because I had requested a waffle cone. I was more than happy to pay, but she didn’t even give me an opportunity to speak as she continued to bash the idea that it could not be done without paying. The cone hadn’t even been made. After thinking, maybe it was because there were two more cars behind me. I attempted to go inside to pay the extra, but it was closed. I came back around and another lady was at the window. She was rude as well then lied when I asked about her coworkers name. I don’t appreciate being treated like I can’t even afford ice cream. I don’t appreciate being demeaned or spoken down to. After moving into the area, this was the first location I found, and came to. I am originally from New York, and not even there have I ever been treated this way. I am completely baffled. This is a location I wouldn’t recommend anybody going to, especially at night. I understand if someone is having a bad day, but there is no justification for treating others like garbage.Kid-friendliness: Absolutely not . The workers were so rude it’s baffling. No way I would ever bring my kids here. I’m happy I was able to check out the location myself first.

I ordered a Oreo Layered Sundae and received a cup with soft serve vanilla ice cream and a couple oreo pieces. I did not pay over $10 to get a half done dessert. For reference it should’ve been 3 scoops of cookies n cream ice cream, hot fudge, oreo cookie pieces and marshmallow topping. I also ordered a brownie sundae and the brownie tasted like it was a week old and my sister almost got sick because of it. I will not be going there again, I wish I could’ve gotten my money back but it was an online order.

I am very pleased with my experience on 09/06/2023. The lady working the 12AM night shift demonstrated a great example of what exceptional customer service should look like. I wasn’t happy with my original order and she helped me out with no hassle or attitude and I haven’t seen that in a while. She went above and beyond and made my night ten times better. Thank you for your hard work and keep it up!!!

Twice now we have ordered just to have our order canceled due to no ingredients.