The Bridge Winter Park

We chose this restaurant for a family meal on Christmas based partly on their great reviews. This experience was unfortunately abysmal. We arrived and were seated pretty much on time although they had to drag a table and chairs from the back to complete our reserved 8 top. The restaurant was busy but had a lot of wait staff. All seemed to go well until after we placed our food orders. It was a fairly long wait, which we were initially OK with as they were busy. Finally 2 meals arrived, a few minutes later 2 more, than the 5th one came. The five at first waited politely for the other 3 before starting to eat. However the other three didn’t arrive in the next 15 minutes, so those with a meal began eating before their food was completely cold. We kept being told “two minutes.” Two minutes turned into nearly 30!! During which the waiter asked one person: “What did you order?” Two of the 3 meals were from the Kids Menu: Pancakes for one and a waffle for the other! The third meal was Avocado Toast with a hard boiled egg. Finally the kid’s meals arrived, by now everyone one else had finished eating! A few minutes later the Avocado Toast arrived with two fried eggs instead of the one hard boiled egg. Adding insult to injury, during the long wait we observed that several people who arrived long after we did were being served their meals! The only thing that came quickly was the check with a 20% gratuity added nary a word of apology for the unconscionable wait. I went to discuss the situation with a manager, explained the above and was told that “we always add the gratuity, we are open on Christmas (as he they were doing us a favor) and we’re doing the best we can!” Again no apology, just totally tone deaf. At this point I just told him I was NOT going to pay the 20% for such totally unacceptable service. After some further grumbling he told the waiter to remove the gratuity, we paid the bill and left. Of hundreds of restaurants this was worst ever!

We had a large party and the staff were very accommodating. Super friendly servers. Food was good to great. Some entrees better than others. Not amazing but good enough for a return visit. Best part were the servers!

I ate there on Christmas Eve, it was over all a great experience. And there’s good options of seating, both indoors and out. We attended in the evening, my only comment would be to dim the lights. It was too bright for an evening, dining experience. The service was great. Drinks reasonably priced for Winter Park. Small but quaint.

Enjoyed the outdoor seating availability and being able to bring our dog.

We enjoyed everything about this restaurant! They had a wonderful and varied menu that will please even the most discriminating pallet. We tried some new dishes that were absolutely divine. The setting has very updated, eclectic modern, with an international ambiance. Both inside and outside seating are casual and pleasant. Our waiter was Emre and he was great. Many of employees came to our table to make sure we didn’t need anything else. Everyone was so pleasant and happy and eager to make the dining experience memorable. We loved how happy and agreeable all the employees are. They laugh a lot and seem to really enjoy working there. Our lunch was outstanding! I recommend The Bridge highly!