Jack In The Box - Woodway

Asked my husband and I to wait to take our order. After a solid 5 minutes they finally asked us what we wanted. The employee working was not only short with us but didn't seem to care about what was even happening. I work food service and I understand no one is happy all of the time but this was honestly upsetting. We were just trying to get some food. Food still came out okay so I'm still giving an extra star.

Ordered door dash. Said it would take 15 min. I waited an hour, ended up having to cancel. The phone doesn’t work, you can’t contact anyone. Extremely annoyed. Also too many items on the menu for them to be fast food. They are slow food. I’d get faster service at a restaurant. -1 stars

Well, we gave this location Hewitt another try today... We went through their drive thru, and while placing our order with one gentleman, another man came on the speaker yelling at my husband asking What kind of drinks do you want?? Then, they left their speaker on and the 2 men proceeded having a conversation about each customers order, as if they weren 't sure whom ordered what.. We were asked again, How can I help you?, like we were new customers.. when we were actually still sitting at the speaker because the traffic never moved.. Finally, we just cancelled our order and drove completely out of our way to the South Valley Mills location where we knew we would get great food and service. Which we did, it was so delicious!! : These 2 Jack In The Box locations are like day and night.. We will NEVER go back to the Hewitt location nor will we EVER recommend the Hewitt location to Anyone!! It 's just not a good place, the employees and Management are very relaxed in an *Unprofessional* sense, they 're extremely RUDE and there 's ALWAYS something going wrong, very disorganized and chaotic. : : : However, if you 're craving some delicious appetizing food from Jack In The Box, we do Highly recommend the Jack In The Box located on S. Valley Mills Drive in Waco, Texas.. The service and food are superb!! :

I stopped on my way home in Jack in the box on the way home to get food for my husband (btw, it was very good! Staff are always very friendly. I drove too fast and my credit card accidentally left there. I didn't know it was missing until I needed it later in the evening, and I was French. All my purchases go to this one card so I can collect miles on Southwest Airlines to visit my daughter and her family. I drove back through Jack in the box and asked if I had left my credit card there. Diana, who used to take care of my order, immediately told me my name and yes, she had waited for my return!! I was very relieved and so grateful to her!!

I was the only person there, but they are friendly and attentive. I'm just saying it was on the best breakfast sandwich I had in months!