Gionino's Pizzeria - Wooster

Only 3 table of people in the restaurant. Took waitress 20 min to take our order, then 30 min to get food after she took our order, then our order was wrong, waited additional 10 to bring the sauce for the sandwich that should have been in the sandwich.

Ordered salads pizza and chicken for a table of 5. Salads come out early even though one was a meal. Ok. One small pizza and a sub sandwich come out next. Other small pizza and chicken dinner don’t come to the table. After 20 minutes we hunt down our waitress and ask about other food and drink refills. She says that’s how the food comes out. No apology, no estimate for when the 2 people will get their food. Then she brings 2 drink refills and gives me zero ice in my iced tea, even after I asked for it. We ask to get 2 remaining meals to go. 15 more minutes pass. Then they bring the boxed up small pizza, no explanation about the chicken. We ask for the manager, no apology, no explanation. Other customers are shocked by the managers attitude. After more than an hour we get the rest of our order to go. But after how the server and the “manager” acted who would feel safe eating it. Ruined lunch with our daughter while visiting her at the College of Wooster.

I want to love Gionino's because when it's good, it's good. But our delivery experiences have been very poor with no compensation or gesture in return from the location. Tonight we were missing the sauce for our wing only order, and had to wait a lengthy time for them to re-deliver them to us. By then the wings were cold and we were given no coupons for future order, no partial refund, not even a fresh batch of wings for the sauce that was missing. It's just very disappointing as this isn't the first time this has happened and never have we felt taken care of.

The potato wedges were terrible—they were too hard to eat, and the chicken was also dry. I wouldn't recommend this place.

This is the best pizza place in Wooster, Ohio! The service is outstanding and the food is excellent. I highly recommend it!