Panda Express - Carbondale

Always love Panda Express, but the service at this one is slow, not from the employees but all the Door Dashers that get preferential treatment u0026 cut the line. Sucks when you are working in the area, and just want to get lunch, but takes 20-30 minutes because of all the Door Dashers.

This place is a joke. I place a mobile order 30 minutes ago, got to the restaurant to pick it up and 15 people are standing in line waiting for their mobile orders. All orders on the screen are showing ready to pick-up, but no orders are sitting on the shelf. When I asked the cashier she said that they were working on it... that was 15 minutes ago and still not ready. I do not recommend either mobile ordering or dining in at this location. It's been a mess since they moved into this building!

This place is never fully staffed, always out of food and full of excuses. Refused to take cash at the drive through because manager didn’t want to count cash? Glad of the new location and the ability to drive through instead of going into the mall but goodness, get your business together.

I understand busyness in a restaurant but this place sucked bad. Workers had attitudes, one worker was disrespectful to a door dash person when I was waiting to pay for my food. Not one employee was smiling, tables weren't cleaned and both trash can locations were overflowing. My teriyaki chicken wasn't even fully cooked......Overall bad experience, way worse than when they were inside the mall. I also would have figured that getting a standalone building, there would be more seating but appears to be not much more than when they were inside the mall. If I could rate them a -5 star I would. I even have a pic of the trash but ironically I am unable to post it with my review. I expected better for my money but just didn't happen, doubt I will ever come back and funny thing is, I love panda, or err well I did love it!!!!

The first time I tried to visit the new location, I waited in the drive thru line for over 30 minutes only to make it to the order screen and be told that their credit card machine was down and that they were accepting cash only.The drive thru line in general and wait time here is Absolutely Ridiculous. Be prepared to wait. Sometimes they even lock their doors in the middle of lunch hour for no reason at all. This new Panda Express location is a hot mess.2/25/2023 at 11am there was a RUDE female staff working the drive thru. When I pulled into the drive thru she told me it wasn’t open yet. Since it was already 11am I asked when it does open. She rudely replied that it opens whenever they get enough people in there. I just as rudely told her she didn’t need to be a smart a . Not dealing with long lines and attitudes like that. Not worth it