Captain D's - Gallatin

The food was excellent, but customer service was missing something. When I say it was lacking kindness. There was no smile and joy. It was almost as if nobody was happy to be there to serve the customers. But otherwise the food is great.

Food was good however, the young black girl that took our our order wasn’t very friendly we had difficulty understanding her when we told her she apologized but said she didn’t feel well. Made me question if she was that sick if she should have even have been working around food.

I love the food at Captain Ds, but I have decided this is the last time I will stop at the one in Gallatin Tn. I sat in the drive thru for 25 minutes for 1 meal. There was only 2 cars in front of me. It is like thus everything I stop here. You can go to a dive in restaurant and get served faster. The worst location and service.

Fish was soaked in oil, and cold. Had to go in to get tater as we requested it when ordered and at window but never got. Hush puppies were raw in middle. Was very disappointing. Reason for 2 stars is due to the sweet young girl who got me tater and apologized for them not giving to us.

I don't normally eat at Capt Ds, but today I wanted something fast. I ordered their Catfish dinner and was pleasantly surprised at how good it was. The staff was courteous and professional.