Starbucks - Gardendale

My only complaint is directed at whoever designed the layout of the building and the drive-thru. It's understandable that it's difficult to predict the volume of customers, but the overflow from the drive-thru is a significant problem. That said, everyone was working hard, and the service was quite pleasant.

The inside was closed (only drive-thru was available), yet the app still indicated that I could pick up inside. When I arrived, the line was incredibly long, even at 7 PM! It was going to take 45 minutes to an hour just to get through. I tried calling, but the line was busy each time! I ended up wasting my money and my birthday reward. I won't be returning to this location; this experience was unacceptable.

I placed an order through the app and was asked for my details at the pickup window. I was then instructed to pull around, and someone would bring my order to me. Unfortunately, what they delivered was the worst coffee I've ever tasted. It had a watery, milky flavor and I’m pretty sure they forgot to add the syrup that sweetens it. There was literally no flavor at all. I spend too much money there to feel like my order is being neglected or considered less important than others. It's quite disappointing.

This crew is a great crew. I was in Fultondale for 3 weeks and they knew me by day 3 based upon my order. Made me feel like I was at my home Starbucks in Texas Starbucks.... You need to add TRENTA option for the dopplio espresso shot!!!

They recently got new staffing and absolutely love it. It was one of the few Starbucks in my drive, and I dreaded going in with the past staffing. So glad they made changes. THANK YOU!