Pizza Hut - Geismar

If I could have left negative stars, I would have. DO NOT ORDER FOOD FROM HERE. And if you have to have Pizza Hut, which is heading down south quickly, order from a different location. THESE PEOPLE WILL STEAL FROM YOU. I had an employee from this location add herself a generous tip to my carry out order. I tried to think things like ?well her teenage child was literally sitting in the waiting area while she was working so maybe she?s desperate?. But this charge she scammed me out of over-drafted my card and put ME AND MY CHILD in a horrible position. When I called to make the manager aware and get my money back, the employees there would put me on hold claiming to transfer me to a manager and would either transfer me to a non-existing or non-working line, transfer me to their useless customer service, or just hang up on my face. Even when I called back every single time, nineteen times in a row, they did the same thing over and over again. When I did talk to customer service, the agents there were completely unprofessional, rude, uncooperative, and did the same things the employees at the location did. If a customer service agent couldn?t help me with getting money back that was stolen from me, why would you transfer me to them ? And why was no customer service agent interested in taking down a written report of the incident ? Remember those strikes a few years ago with fast food employees demanding at least $13 an hour? This is why they didn?t get it.

My experience was horrible. We were told our order would be ready for 7:13 and it was not ready until 8:10. The lobby was packed with people waiting on orders with the same problem. The manager that was at the register stated that the website was giving out the wrong estimated time and they were more than 10 orders behind. Well I guess the manager got frustrated and left without saying anything to the people in the lobby or the employees. He just left. He finally returned about 15 minutes later. By this time several people cancelled their order due to frustration. This is not the first bad encounter at this pizza hut but definitely the worse. I will not be returning

If I could give this no stars I would. This was just horrible, first my pizza was wrong. I can't even describe the cinnamon rolls. Just all wrong. There is no way this is cooked.

Iam changing my review this place is getting worst and worst wnad worst i bought 2 pizzas i had hungry teens at home so i need something ready and good so i don't have to cook and this horrible pizza is what we got.... please if u can go somewhere else do it!!.... I dont recomend this place ... run run away from it. PS. Insted of double cheese pizza was doble crust pizza... what a disappointment....

I ordered from this store last night. Of the two pizzas we ordered, both were correct as ordered, delivered slightly earlier than the estimate given when the order was placed, and was delivered by a friendly driver. The cons? While I?ve never gotten a Pizza Hut pepperoni pizza that didn?t tend to be greasier than others, this most-recent pepperoni had far more grease than usual. And, the stuffed crust half with the meatballs was a little on the dry side, from what looked to be a lack of sufficient marinara sauce. The taste was fine, but each had opposite problems-too greasy or too dry. I will buy pizza there again, regardless. If you?re like me when you want pizza, and have a taste for a certain brand, I will buy from that specific store. Like when I craze Pizza Hut pizzas, I?ll buy from this store again. However, if I want Domino?s or Papa John?s or Roma or Rotello?s, I will bypass the others to get that brand pizza. And, since most chains only have 1 store that delivers to my subdivision, I?m stuck with those if I want it delivered by their drivers??