Papa John's Pizza - Midlothian

Don't waist your time. Go some where else. Ordered on line and it was supposed to be delivered in 30 to 40 minutes. 2 hour later I drove there. They had the pizza and tried to give me a 2 hour old cold pizza. Demanded my money back and asked them to make a new pizza. They then forgot to make my pizza. 30 minutes after that I finally had it in my hands. While waiting heard several calls come in where customers received the wrong order. They told the customers they would need to wait an hour more for the correct order. The pizza is ok but not worth waiting for.

Have been a regular customer for years. This time I found an oily dead fly stuck upside down to the pizza I ordered from this place. Worst part is that we were almost done with this box. Shocking and almost throwing up...

The biggest issue I faced was attempting to place an order through the website, which turned out to be impossible. I called the nearest location and was met by a very helpful staff member. Ultimately, I decided to drive to the store to place my order, and I was very satisfied with the service. The pies were delicious, and I felt well taken care of during my visit.

I really appreciate the use of higher quality ingredients in their pizzas.

I waited 25 minutes for my pizza despite the restaurant being staffed with plenty of employees, but that wasn’t the main issue. Upon entering, I noticed that none of the staff with long hair were wearing hair nets, which made me worried about finding hair in my food. The woman at the counter was very pleasant and seemed to enjoy her work, which was nice to see. When I got home with my two pizzas, I thankfully didn’t find any hair in the cheese, but there was one in the crust. If it hadn’t been so late, I would’ve considered returning. I really hope they start using hair nets.