Subway - New Glasgow

I have had two experiences at this location (677 East River Road) that I cannot fathom how its still open with bad service or not with employees with better practices'.I went there in the last 3 months ordered a grilled chicken salad and a sub for another person. I asked for double meat on mine then they charged me for both! I had my receipt in hand, thank goodness, was able to get a refund and notified the manager/owner through subway surveys and emails. I have not heard anything since.I was there on July 1st, 2023 got a sub and salad and everything looked fine until I got home. Less veggies than what I expected, especially asking for more of lettuce and spinach. I found what was the real shop stopper: a green soup spoon NOT in a plastic wrapper, basically man handled by who knows how many other people (even with gloves on from food prep). I am no expert but isn't that a food or health violation/concern?I tried giving this location another chance, even though the owner ignored me but I feel its time to let this location sink.It baffles me that the Subway location on the corner of Lawrence Blvd. and MacGregor Ave. is owned/run by the same person! I rather drive 5 to 10 minutes further away to get great service than something close and risk not feeling valued as a customer or at least not get sick from being there.

I had a terrible experiance at subway east river road new glasgow ordered a 12 inch chicken sub started to eat it one bite in my stomache started burning they filled it withhallopeena peppers I have acid reflux started throwing up took it back and they said they could not refund me tks jeff burrows they could only give me another sub I lost my appetite by this time but had no choice but to get another sub no refunds this is rediculous what a way to appreciate your customers I'm done with subway see you jeff

Prices have gone up. The rice bowls are delicious but it's like $18 when you get it. Almost doesn't seem worth it. They made great sandwiches, they're always accurate!

You are grate I love the eating still amazing I bit priceie but still good

I never had a problem here! The staff is friendly, the place is usually clean. I wish Subway would jump on the Jenseits train and Ditch, the veggie patty they have insulted