Graeter's Ice Cream - Newport

Horrible service. Waited 20+ minutes in line and couldn?t order through the sign?s intercom so we waited to order at the window. Some kid calling herself a manager said we?d have to pull around and wait an additional 20 minutes in line because store policy requires orders to be taken through the intercom. 4 young kids in our car already already tired from waiting and the rude worker (McKenzie) wouldn?t even hear us out. I kept trying to explain that we only wanted a single pint that needed no work, and would only take her 10 seconds to grab. But she just kept an ?I couldn?t care less about you? smile on her face and kept saying she wouldn?t take our order. She actually seems happy to be turning us down. I?ll never come here again and I hope others don?t stand for this poor service. Kroger is right down the street. Soft serve available at DQ and the Dairy Bar. Looking at other reviews it?s clear that the location has issues with it?s staff treating people poorly. The company comments as if they care but clearly they are not doing anything about it as the poor service continues.

Always great ice cream delivered with friendly service. The kids had shakes and I had a sundae, and we all enjoyed it very much! The service was fast and the staff were all nice, sharing jokes with the kids. This is a great location with reliable service, easily my favourite in the Cincinnati area. Update: I've been coming here for many years and seen many staff come and go. Regardless of who's behind the counter, the service is consistently fast and friendly!

My 96-year-old daddy loves your peach ice cream! He enjoyed it yesterday for his birthday!

First time, and loved the salted caramel chip milkshake!

What's not to like??? Raspberry Chocolate Chip!!! Yummmm!!!