Dunkin' - Rochester

Only place that will help out the truck driver when the lobby isnt open but the drive thru is. truck fits just enought to order but have to get out and walk up to the drive thru and they still serve us unlike some other establisments.

Terrible service!! Today was the third day I 've gone inside to order in the past two weeks and the second time I 've been left standing there with my hands in the air. The cashier took the mans order in front of me, grab his doughnuts for him, and thenproceeded to disappear. Another customer comes in and now she 's waiting too. We are both standing there for a couple minutes andthen she reappears only to stand at the far corner talking to someone then continues to stand there with her hand on her hip.Finally I ask someone can I place an order? and am told they are working on it hun ..working on what I haven 't ordered!!! Ihad to leave and never again to return!!

This is definitely the worst Dunkin' in town. It's only a minute away from my house, so it should be my go-to spot on my way to work. However, their incompetence has forced me to drive across town just to get my order right. I've given them multiple chances, but sadly they just can't seem to get it right. You'd think my order would be complicated, but it's not at all—it's the same simple choice every morning: doughnuts! It couldn't be easier, yet they only manage to get it right maybe once a week if I'm lucky. The dogs I work with are more competent than this staff.

I attempted to order several different drinks, but they were all unavailable. We ended up trying the Avocado and Roasted Tomato Toast instead, which tasted like a strange version of synthetic guacamole on toast. Even my friend, who will eat just about anything, wouldn't touch it.

The staff were friendly and welcoming, even though I arrived during a busy time. They sincerely apologized for the wait, but they did an excellent job preparing my food and drinks just the way I wanted. Everything was fantastic, and I will definitely be returning!