The Diamond Club At Embassy Suites

So very poor food quality. Ordered pizza and waited for it 30min. Server explained that they have new tablets and order didn’t go to kitchen so it will take longer but at the end we got a frozen pizza or whatever it was but couldn’t eat and ask for check immediately. She didn’t even ask if something was wrong since we didn’t want a to go box.

Today is Easter and I booked reservations for 3 for brunch over 3 weeks ago; when we arrived they had no record of that, but found us a table so no problem there. Yet, there were myriad problems in every other way. This brunch was managed so inefficiently, with patrons waiting in line over 45 minutes to select menu items or have them prepared to order, as there was a SINGLE line instead of multiple stations where people could quickly receive their meal and be seated. I cannot fathom how this cluster was allowed to continue for a long as it did before a manager appeared and still didn't know what to do. Another patron told me they had multiple stations last year and it ran far smoother. I resent having had to pay $45 per person for what amounted to a very unsatisfying Easter meal, since, while the food was fairly good overall, holiday meals in particular are not merely about food but also the ambiance and comfort. This brunch provided none of that and many patrons were unhappy if not outright irate having had their expectations dashed. Embassy and Diamond Club should be ashamed of their performance and management today. Kudos to the fine crew in the kitchen who worked so hard with smiles on their faces. They are the heroes of the day. The manager should be fired or demoted as she simply has little to offer in the way of leadership.

Went there with my family for Easter brunch and it was the most unorganized buffet I have ever seen. Stood in line for over half an hour and by the time we got our omelet the rest of the food was cold

We had a reservation for 6:30 and were seated promptly at our table. However, about 15 minutes later, the manager approached us to apologize for the staffing issues and informed us that our waitress would be over in another 5-6 minutes. After another 5-10 minutes, the manager took our drink and food orders, but we never saw our assigned waitress the entire evening. We had dined there the previous Friday and enjoyed excellent food and service, so we were surprised but hopeful for a better experience this time. Unfortunately, the baked Brie was overcooked, and the burger was served with only about half a portion of fries. We'll attribute this to an overwhelmed staff on a tough night and hope for a better experience if we decide to return.

James treated us like royalty. He is right on top of his game, recommending the best tequilas. Very outgoing and made us feel right at home! One of the best bartenders I’ve met! 5 stars James’s!