Cold Stone Creamery - Sherman

Just left here. Ice cream is great as always but this is the 3rd time the employees have terrible attitudes. I was the only customer as well.

If I could give it 0 stars I would. Nothing like being treated awful because you placed an order Apparently placing an order online 24 hours in advance and paying for it is just a suggestion that I wanted that cake ? The girl at the counter told me it wasn 't her problem ,to pick another that was $40 more than the $40 I already paid online. When I questioned her on why accept an order you can 't fill she started yelling at me and my 6 year old in Spanish and called someone on the phone and continued to yell in Spanish. My card was charged twice almost $80 for a cake I walked out without because of her screaming! I got refunded only one transaction and still haven 't seen the other, 6 weeks later ! Trash employees! Trash business!

Only giving two stars because my son liked his ice cream. The fudge one taste like it’s been refrozen several times with the amount of ice chunks I tasted. They wouldn’t give me an extra small bowl to put a small amount in for my 18 month old. Said they’d have to charge me for a whole amount more. At 7 bucks a bowl I should be able to get an extra bowl if I need one. Toilets were digusting. Pee and poop stains and the store overall was pretty dingy. Will not be back to this location.

The store wasn't clean looking. The wall outlets were very dirty behind the counters.The baseboards under the ice creamwere dirty. The bathroom was dirty which reflects the cleanest of the store.

Worst one I've ever been to made 2 out of 3 of our ice creams where made wrong and when we asked them to fix it they said no and that's how we ordered it but we order it off the menu they have so it was no special instructions to it. Was rude the whole time we were in there and when we set the ice cream down to prove to them it was wrong they said we can't touch it or fix it. And refused to help us. This place charges to much for ice-cream to mess up this badly and not fix their mistakes or own up to it . And one ice cream tasted bitter like there was cleaning supplies in it and the girl replied with that's what you ordered and said we were lying when we said it was bitter and the whole group tried it and agreed it was bitter. Any other place would remake or fix the messed up food but I guess not here.