Firebirds Wood Fired Grill - Short Pump

So, had a reservation but when I got there still had to wait 15 minutes. Got to the table and it was soaked. Barely seen our waitress and the food (Alaskan Cod) came out with barely any heat to it and no seasoning.

It was my first time at Firebirds. My husband's has been before. I was excited as I heard good things prior. We drove an hour to have the meal. We made a reservation ahead of time and were early for our reservation. We were sat right next to the kitchen, which was not ideal. We had a new waitress who was unsure of the menu. Which was not helpful. We ordered the ahi tuna and two mixed drinks. The ahi tuna came before our mixed drinks. We almost finished the app before we got our drinks, which was a bad start. The mixed drinks were good and the ahi tuna was also good but not much for two people. We ordered two entrees the shrimp and filet and the sirloin with garlic thyme butter. We waited for quite some time over 30 min before I saw my meal be placed in the window. It sat in the window for 20 minutes. During this 50 min our waitress never returned to the table. As we sat and waited, what transpired was that our waitress never put the second entree in. The manger came over and was very kind and offered to assist with part of the check. By the time we got both entrees (mind you mine was still sitting in the window while they prepared my husbands), mine was cold. My entree was then sent back. The manger, was very nice offered to make a new meal, but by the time I could find him, my husband was already done and he would be waiting. The resturant was packed and it took so long to get the food, I ended up not having a meal due to the wait time. It was overall a mess to say the least. They did comp the check. I left there feeling very disappointed. I hope new staff in the future are trained better and not put on high volume shifts.

Firebirds at Short Pump has been a favorite of mine for many years. It never disappoints. I generally order from the Perfect Pairings menu. Yesterday's selections were indeed perfect! I ordered the BLT salad, a long-time favorite, and the seasonal Grilled Piineapple Shrimp and Grains. What a lovely-presented, healthy and delicious mid-day treat. My lunch partner ordered the Tortilla Soup and the shrimp and grains dish and was equally impressed and satiated. I indeed will return before this seasonal offering goes away.

Birthday celebration with friends. The prime rib is amazing. Parking: Short Pump Mall

PSA: the air conditioning is broken in this restaurant. We visited on 8.10.24. We could not enjoy our meal because it was so uncomfortably hot. It is August in Virginia- to not have AC working is totally unacceptable. A warning would have been nice. Instead, it was a total waste of over money. The bartenders were backed up all night and drinks took forever. I will say the food was pretty good. We will not be back due to the AC issue. Our server told us it’s been broken for 3 months. Firebirds corporate if you’re reading this: do better for employees!!!! At least give them a comfortable working environment.