Charleys Philly Steaks - Waldorf

I went to get a cheesesteak at the Waldorf, Maryland location on 8/28/20. I order a large cheesesteak combo with just cheese. I notice that the cheese the associate is placing on my s as sandwich is not American cheese rather it Provolone. I question the cashier about the cheese and am told that American cheese is no longer available at Charleys. I'm appalled that they do not tell you that before you order. The cashier has an attitude when I tell him to refund my money. He was very snide and uncouth. Had to get a manager to get my money back. What great customer service???

I have been coming here for years. And they have the best Philly Cheesesteaks. My favorite is the jalapeno cheesesteak with lettuce, tomatoes, pickles. It's a mouthful but so delicious. They have a great selection of Lemonade Peach, Blueberry Strawberry with pieces of fruit on the bottom of it Yum! The fries come in variety of choices cheese with bacon, plain, jalapeno cheese. They also have a California Chicken which I've never tried but many patrons in line have ordered it. It is very popular. You won't be disappointed. Enjoy!!

Waldorf is fantastic! I had my food for the first time, and it was an amazing experience.

The food was really tasty until I discovered a long, crispy hair in my dish. It was quite off-putting. I was enjoying my meal up until that point. I guess I'm just not lucky when it comes to dining out. This seems to be a recurring issue. Ugh. I've had great experiences at Charley's before, but this place has not impressed me at all. This was my first visit, and it didn't go well.

Always on point! The staff is friendly and the food is fresh. The cheese steaks are fantastic!